We hope you have been well during this time of the crisis and keeping safe. We’re also happy to announce that we have resumed our business operations and delivery of products.
Our work staff and weavers are trained to ensure hygiene at every step of the way and have started processing orders. The delivery time of the products, however, could vary depending on the shipping destination. We encourage you to avail the online payment options while placing your requests if you wish to minimize any physical contact during delivery.
Currently we are ensuring that all order requests are being processed as swiftly as possible. However, due to the current lockdown situation in the cities, there might be a few delays. We want to assure you that our logistics teams are trying their best to deliver the products on time and speed up the process. Please feel free to reach out to us at any time in case you have any doubts.
Is the experience store open for visitors?
We have temporarily closed the experience stores for visitors. Please follow our social media channels to get notified when we open the store.
Can I contact customer support?
Yes, you can call us at +91 9900 002 116 or write to us at firstname.lastname@example.org.
I have already placed an order. How do I know the status of my order?
You can review the status of your order by logging in to your account and selecting the track order option below. If the item is shipped, you would receive an email with the AWB number. Feel free to reach out to us via email, phone, or social media.
Is there a delay in shipping and delivery?
We are trying our best to process all requests at the earliest. However, we are expecting a few delays in the delivery timelines considering the current lockdown situation.
Do you ship to all cities?
Our shipping partners are following the government’s directives and ensuring that we ship to all locations as soon as possible. However, locations that are highlighted as COVID hotspots through the red zones are out of our reach.
Can I order custom made products?
Yes, we are accepting both custom and readymade orders at this time.
Are all products available?
Yes, you can place an order for any product listed on the website. However, the delivery and shipping will be delayed based on availability.